This module will cover the following:

• the importance of the Kick-Off Call
• the roles and responsibilities of the KOC stakeholders
• key actions to complete
• the KOC checklist

What's in it for you

The Kick-Off Call is when you and your Client Success Operations Manager

will meet your client for the first time and as the saying goes, first impressions count!

You are expected to prepare for the call well so you can bring your authentic and most confident self to the call.

The Importance of the KOC

What are we trying to achieve in this stage?

• Establish rapport and introduce the OM and XP to the client.
• The client will commit to the partnership by signing the partnership commitment.
• Set the rituals and expectations of the 100 day delegation syllabus.

Both client & XP should leave the call with a sense of excitement and trust in the process. They feel that they’ve been set up powerfully to win together and understand next steps in how to progress their partnership.

The KOC 100-Day Journey Snapshot