Building rapport isn’t about a one-size-fits-all approach; it's an art founded on genuine understanding, mutual respect, and shared experiences. Let’s explore the four fundamental pillars that underpin this art, and see how you can employ them in client relationships.

• Empathy - ability to understand and share the feelings of another without necessarily having experienced them.
• Authenticity - about being genuine, not just in words but also in action, tone, and body language.
• Similarity - involves finding common ground, which could be shared values, interests, or experiences.
• Shared experiences - this principle focuses on the moments and experiences you create together with your client.

Cultural Sensitivity in building rapport:

• Research and Learn - understand cultural norms and values
• Active listening and open questions - avoid assumptions; ask when unsure
• Acknowledge and apologize for mistakes - mistakes happen; sincerity matters

ACTIVITY:

Item 1: If I notice a colleague seems down during a meeting, I...

1. Don't bring attention to it and focus on the meeting agenda.
2. Approach them after the meeting to check in privately.
3. Address it subtly during a relevant discussion point, ensuring they're okay with participating.

Answer: 2

Item 2: When reaching out to a team member for collaboration, I...